Delivery Information

Delivery Area:
We deliver to everywhere across mainland UK.

Delivery Methods
We will arrange for the delivery of the Goods to the address specified in the order or to
another location we agree in writing via several delivery methods:

Standard Delivery or Next Day Delivery

The terms and conditions specific to each mode of delivery are set out below:
Standard Delivery
1. A standard delivery costs £30 for orders under £350. For orders of £350 and above
where the products will have to be delivered on a pallet, the price for standard
delivery is £65.
2. Delivery lead time is 5-7 working days, from receipt of an order. Customers will be
informed of an approximate delivery date upon ordering Goods. Standard delivery
will be delivered at kerb side or to the door.
3. All documentation (Delivery notes, Return notes) must be signed by the Customer
and the Design Furniture Outlet Driver delivering the order (wherever applicable).
4. If you do not take delivery of the goods on the scheduled date without providing the
minimum 24 hours notice, at our discretion and without prejudice to any other rights,
we reserve the right to charge a standard levy fee (currently £65 but subject to
change with 30 days’ notice) to recover transport and administration costs.
5. In the event of a processing error which has resulted in the wrong Goods being
despatched to the Customer, Design Furniture Outlet will, at our discretion, arrange
the re-delivery of the correct Goods with our assigned courier at our expense.

Next Day Delivery
1. We offer an option for next day delivery for orders that are placed and paid by 12 pm
Tuesday to Thursday.
2. To learn more about this delivery contact us via phone or email us at
shop@designfurnitureoutlet.co.uk

Returns
1. If you are dissatisfied with your purchase and wish to initiate a return, you have a 5-
working day window from the date of delivery receipt to do so. However, please be
aware that a 25% order cancellation fee will apply. To be eligible for a return, all items
must be in their original packaging and in good condition. Failure to meet these
conditions will result in the associated invoice becoming payable, as per the agreed
payment terms.
2. Refunds or credit notes will only be processed after the receipt and inspection of the
returned items. Please allow up to 10 days from the date of goods inspection for the
processing of your refund or credit note.
3. For orders delivered on a pallet, it is essential to return them on a pallet for
transportation purposes.
4. Please make sure to notify us of any damages or returns within 5 days of receiving
your order.